Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your michganlottery account — including how payments are processed through PayPal, Venmo, and Play+, and what access depends on where you are.

PayPal, Venmo & Play+ coveredState eligibility appliesAccount-level rulesIdentity verification requiredSubject to change with notice
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michganlottery Terms That Cover How Your Account Works
HOW WE HANDLE THIS

Policy Practices You Can Check on Your Account

Our terms are not just a legal formality — they map directly to how your account behaves. From how your payment data is stored to how long we keep transaction records, every step follows the same framework these terms describe. If something on your account doesn't match what's written here, that's worth a conversation with our team.

Data Retention

We keep transaction and account records in line with state requirements. You can request a summary of your data history through the account settings page at any time.

Cookie & Tracking Policy

Cookies help us maintain your login state across your phone and browser. Our cookie terms are linked from the footer and are part of the same policy framework you accepted at sign-up.

Account Security Terms

You are responsible for keeping your login credentials private. If you suspect unauthorized access, contact us immediately — our terms require prompt reporting to limit liability.

Requesting a Terms Change

If you believe a term was applied incorrectly to your account — including a PayPal or Venmo withdrawal hold — submit a written request through live chat or email for a formal review.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Start a live chat session from your account dashboard to ask about a specific clause, a payment dispute, or an account restriction tied to these terms.
Email Support Send a written question to our support address for a documented response — useful if you need a record of how a particular rule was explained or applied.
Account Help Center The Help Center inside your account covers common terms questions, including how identity verification works and what triggers a payment hold under our policy.

Common Questions About These Terms

These are the questions we see most often when someone wants to understand what they agreed to. If yours isn't here, live chat gets you a direct answer.

Access and account features depend on your state of residence. Where state law restricts certain games or payment methods, those restrictions override any general term listed here.

We post updates to the terms page before they take effect. Continuing to log in and use your account after the update date means you accept the revised version in full.

A hold usually means identity verification is pending or a payment review was triggered. Check your account notifications, then contact support with your account ID to resolve it.

Yes. Email our support team with your account email address and the approximate date you registered. We can provide the version that was active at that time.

Start with live chat to document the issue, then follow up by email if a formal written record is needed. Our team reviews disputes against the term that was applied.

Yes. Play+ prepaid card balances loaded through your account are subject to both our terms and Play+'s own cardholder agreement. Both apply simultaneously to any transaction.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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