Reference

What You Agree To When You Play Here

michganlottery operates under terms set by applicable state law — access and eligibility depend on where you are and what local law permits. These terms govern your account, your transactions through PayPal, Venmo, or Play+, and how we handle your personal data.

State-law dependent accessPayPal · Venmo · Play+ coveredAccount data rights includedContact path always openTerms updated with notice
michganlottery What You Agree To When You Play Here
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We keep your personal data only as long as required by applicable state law and our own retention schedule — both are outlined in the privacy section of your account settings. You have the right to request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where the law permits. Submit any of those requests through the account support email and we will confirm receipt and a response timeline.

Data Retention

Transaction records, including PayPal and Venmo deposits, are retained for the period required by state law. You can request your full transaction history at any time through account settings.

Account Security

Your account is protected by standard SSL encryption and a two-step login process. We recommend keeping your registered email and Play+ account details current to avoid verification delays.

Cookie and Tracking Policy

We use session and analytics cookies to keep your account active across browser and mobile app. You can manage cookie preferences from the settings menu without losing your saved wallet connections.

Who to Contact for Changes

For data corrections, account closure requests, or questions about how your information is shared with state regulators, reach the compliance team directly via the email path in your account help menu.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a disputed transaction, or a data request, use the channels below. Our account support team handles legal inquiries separately from general gameplay questions — flag it as a legal or compliance matter so it routes correctly and gets the right response.

Team online

Live Chat

Open the chat widget from your account page and select the legal or compliance topic. Available during posted support hours; response times are shown in-session.

Email Support

Send your legal or data-related request to our support address found in your account settings. Include your account ID and a clear description of the issue for faster routing.

Account Help Center

The Help Center in your account menu has a dedicated legal and policy section covering terms, data rights, and how to file a formal dispute step by step.

Legal Questions We Hear Most Often

These are the questions that come up most when account holders review our terms. If your question is not listed here, the account Help Center or live chat can connect you with the right answer quickly.

Yes. Access and eligibility depend entirely on your state's current laws. We do not claim federal permission or availability in all states — check your local rules before opening an account.

Each transaction is recorded against your account and retained per applicable state retention rules. Payment credentials are handled by the payment provider directly; we store only the transaction record.

Yes. Submit a data access request through the account support email, include your account ID, and we will confirm the request and a response timeline as outlined in our privacy terms.

Flag it as a dispute through live chat or account support email. Select the legal or compliance topic so it routes correctly. Include your transaction reference number for the fastest resolution.

Retention periods follow applicable state law requirements. Your full transaction history, including Play+ loads and PayPal withdrawals, is viewable in your account settings at any time.

We notify you via your registered account email when material terms change. Continued use of your account after the notice period counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.